SIMM Associates provides financial education resources for consumers to improve their knowledge of personal finance.
We customize the experience for each client based on their needs by integrating with existing systems and processes.
Collections with a Focus on Customer Service
SIMM Associates has more than 25 years experience assisting creditors with recovering value from accounts receivable. We understand the importance of protecting the value of our clients’ brand. We are an extension of our clients’ business that can be confidently trusted to provide award-winning, compliant collection account servicing.
We maintain a high level of standards and practices. We ensure all of our team members are sufficiently trained on applicable laws, rules and regulations. We go above and beyond legal requirements, and have created our own SIMM Associates Code of Ethics to expand upon these requirements, holding our team to the highest expectations.
Our team of highly trained professionals listens carefully, and educates consumers about their available options for account resolution. We treat consumers with respect and dignity, balancing sensitivity with a recovery approach that yields results for both our clients and their consumers.
During this trying time SIMM Associates and our staff is available to help you navigate through the probate process.
Customer Service &
Sales Call Center
SIMM Associates offers customizable call center solutions to meet the needs of a wide range of clients. Through our extensive call center experience, we have developed the infrastructure, people and training needed to provide top-quality customer sales and support representatives.
Our recent whitepaper “30 Days to Better Customer Service” offers insight into how we have solved call center solutions for other clients.
Jeff Simendinger started SIMM Associates on a dining room table in his parents house. That somehow seems appropriate given Simendinger’s love of food (he almost went to culinary school). But the food industry’s loss is the ARM industry’s gain. SIMM Associates have...read more
SIMM Associates, a Delaware based financial services call center, today announced their recent accreditation by their local Better Business Bureau. SIMM Associates are committed to providing consumers with a positive experience and accreditation through the Better...read more
SIMM Associates is proud to announce that our Compliance Manager Ashley Ramos has earned her Credit and Collection Compliance Professional (CCCP) certification from ACA International. The prestigious Credit and Collection Compliance Professional designation provides...read more