Consumer Resources
SIMM Associates provides financial education resources for consumers to improve their knowledge of personal finance.
Recovery Services
We customize the experience for each client based on their needs by integrating with existing systems and processes.
About SIMM Associates
SIMM Associates has the people, processes and technology needed to provide successful and compliant account servicing for our clients.
Collections with a Focus on Customer Service
SIMM Associates has more than 30 years experience assisting creditors with recovering value from accounts receivable. We understand the importance of protecting the value of our clients’ brand. We are an extension of our clients’ business that can be confidently trusted to provide award-winning, compliant collection account servicing.
We maintain a high level of standards and practices. We ensure all of our team members are sufficiently trained on applicable laws, rules and regulations. We go above and beyond legal requirements, and have created our own SIMM Associates Code of Ethics to expand upon these requirements, holding our team to the highest expectations.
Our team of highly trained professionals listens carefully, and educates consumers about their available options for account resolution. We treat consumers with respect and dignity, balancing sensitivity with a recovery approach that yields results for both our clients and their consumers.
Customer Service & Sales Call Center
SIMM Associates offers customizable call center solutions to meet the needs of a wide range of clients. Through our extensive call center experience, we have developed the infrastructure, people and training needed to provide top-quality customer sales and support representatives.
Our recent whitepaper “30 Days to Better Customer Service” offers insight into how we have solved call center solutions for other clients.
News Updates
SIMM Associates Announces Multiple Promotions Amid Continued Growth
Newark, Delaware – October 5, 2021 – SIMM Associates, Inc. [...]
SIMM Associates Inc. Celebrates 30 Years of Growth, Partners with Provana to Digitize Compliance Management
ARM firm automates compliance management and agent productivity with Provana [...]
SIMM Associates Inc. Completes Annual Renewal of SSAE18(SOC1) Type II, PCI-DSS Level 1, and ISO 27002/HIPPA certifications and adds SOC2 Type I
Newark, DE – March 2021 – SIMM Associates, Inc. (“SIMM”), [...]
