Consumer Account Login and Registration
For your convenience and security, please access our consumer portal to manage your account.
Consumer Resources
SIMM Associates provides financial education resources for consumers to improve their knowledge of personal finance.
Recovery Services
We customize the experience for each client based on their needs by integrating with existing systems and processes.
About SIMM Associates
SIMM Associates has the people, processes and technology needed to provide successful and compliant account servicing for our clients.
Collections with a Focus on Customer Service
SIMM Associates has more than 25 years experience assisting creditors with recovering value from accounts receivable. We understand the importance of protecting the value of our clients’ brand. We are an extension of our clients’ business that can be confidently trusted to provide award-winning, compliant collection account servicing.
We maintain a high level of standards and practices. We ensure all of our team members are sufficiently trained on applicable laws, rules and regulations. We go above and beyond legal requirements, and have created our own SIMM Associates Code of Ethics to expand upon these requirements, holding our team to the highest expectations.
Our team of highly trained professionals listens carefully, and educates consumers about their available options for account resolution. We treat consumers with respect and dignity, balancing sensitivity with a recovery approach that yields results for both our clients and their consumers.
Probate Information
During this trying time SIMM Associates and our staff is available to help you navigate through the probate process.
Customer Service &
Sales Call Center
SIMM Associates offers customizable call center solutions to meet the needs of a wide range of clients. Through our extensive call center experience, we have developed the infrastructure, people and training needed to provide top-quality customer sales and support representatives.
Our recent whitepaper “30 Days to Better Customer Service” offers insight into how we have solved call center solutions for other clients.
News Updates
SIMM Associates Inc. Completes Annual Renewal of SSAE18(SOC1) Type II, PCI-DSS Level 1, and ISO 27002/HIPPA certifications and adds SOC2 Type I
Newark, DE – March 2021 – SIMM Associates, Inc. (“SIMM”), a full-service ARM/BPO Customer Care call center that provides third party collections, first party (pre-default) collections, probate collection solutions and customer engagement BPO is proud to announce that...
SIMM Associates employees collect canned foods for local branch of the Food Bank of Delaware
Newark, Delaware – December 7, 2020 – For the second consecutive year SIMM Associates employees participated in a Holiday Food Drive that benefited the local Newark branch of the Food Bank of Delaware. These types of food drives are essential to the local food banks...
SIMM Associates continues as a Major Statewide Sponsor for DFRC Blue-Gold Golf Classic
Newark, Delaware – September 21, 2020 – SIMM Associates is proud to continue its sponsorship of DFRC Blue-Gold Golf Classics tournaments which were held on August 28th and September 21st 2020. Every year, with the support of more than 100 sponsors, 250 golfers...