Collection & Recovery Services

SIMM Associates customizes the experience for each of our clients based on their individual needs, and to seamlessly integrate into existing systems and processes to be come an extension of your business. With 30 years’ experience in the recovery of consumer credit accounts we have the people, processes and technology for the successful and compliant recovery of assets for our clients.

Our Philosophy

SIMM Associates understands the importance of our behaviors and the effects they have on your business and brand. We consistently maintain the highest level of service for our clients, going beyond what is required and holding ourselves to a higher standard of performance and compliance. We understand the legal requirements of a collection agency and add common sense and moral values to the recovery process.

Compliance & Brand Protection

We understand the value of our clients’ brand names and work hard to protect their reputations. Our new hire and recurring training programs are centered around FDCPA and other applicable laws and regulations. SIMM Associates has a dedicated compliance team backed by cutting edge technology solutions to monitor and review consumer feedback to quick resolve any issues. Our clients can access our compliance management system directly to keep their finger on the pulse in real-time.

Our Facility

SIMM Associates Newark, DE facility is a free standing, 32,000 sqft, 2 story building with frequently tested backup generators. Our team has carefully designed the building to exceed security standards and continues to evaluate and improve the buildings infrastructure. Data center access is restricted and the systems and facility include a variety of countermeasures to prevent digital or physical intrusion.

Information Technology 

Our team continues to make significant investments in the digital infrastructure of our business and have achieved numerous certifications that demonstrate our continued commitment to security.

  • PCI-DSS Level 1
  • SSAE18 (SOC1) Type II
  • SOC 2 Type I
  • ISO 27002/HIPAA
Portrait of a confident female customer service representative