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30 Days to Better Customer Service WhitepaperCustomer Service & Sales
Call Center

SIMM Associates offers customizable call center solutions to meet the needs of a wide range of clients. Through our extensive call center experience, we have developed the infrastructure, people and training needed to provide top-quality customer sales and support representatives.

Building Our Team

SIMM Associates have selected a team of representatives with strong customer service skills, hand selecting each participant based on their performance with other projects. Our Sales & Support Representatives provide professional phone representation for our clients, conducting sales discussions or providing customer and/or product support. We provide the phone based representation that businesses need to provide a top-quality call center experience, while keeping their staff focused on their core business operations.

Technology & Analytics

Technology is at the heart of our call center success. Through our experience, we have created technology, tools and guidelines to create a positive customer experience. Our KPI Dashboards, and reporting metrics allow our management to keep their finger on the pulse of phone call results. We are capable of connecting our call center software to the systems of our clients to create a seamless flow of information between our organizations.

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