SIMM Associates, Inc. (“SIMM”), a full service ARM/BPO Customer Care call center that provides third party collections, first party (pre-default) collections, probate collection solutions and customer engagement/telesales, celebrates its twenty fifth year of operation this month. Initially a traditional third party collection agency, SIMM has successfully transformed into a nationally recognized multi-faceted customer care call center.
“Diversification has been an integral part of SIMM’s longevity and success,” said Jeffrey Simendinger, Chief Operating Officer and Co-Founder of SIMM. “We’ve expanded our services into new business verticals such as customer service, customer engagement and even telesales. Currently our center has the capacity to seat another 100+ agents, so it just makes sense to leverage the available capacity for diversification into new verticals. “
“What a great achievement to celebrate,” said Gregory Simendinger founder and President of SIMM. “It’s hard to believe that it’s been 25 years since we opened our doors and I truly appreciate all those who have dedicated their efforts to make SIMM such a success. I’m thrilled that our future looks bright as we continue to grow and expand our services.”
SIMM looks to continue to be an industry leader in the ARM space by providing successful, compliant collections with a substantial commitment to technology, compliance practices and quality assurance thus ensuring a positive consumer experience.
About SIMM Associates, Inc.
SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. SIMM has passed the US Department of Education’s stringent requirements and currently is a subcontractor for the existing Private Collection Agency contract. Its headquarters is located in Delaware in a 32,000 sq. ft. state of the art call center. SIMM holds the following certifications: PCI Level 1, ISO 27002 and SSAE16 Type II. SIMM services customers throughout the United States including Puerto Rico. For more information please contact Jeffrey Simendinger COO, firstname.lastname@example.org (302)283-2802.