Newark, Delaware – October 5, 2021 – SIMM Associates, Inc. (“SIMM”), a nationally recognized full-service ARM and BPO Customer Care call center that provides third party collections, first party (pre-default) collections, probate collection solutions and customer engagement/telesales, announced several promotions this week.

“Over the last 18 months during unprecedented times in the ARM industry, SIMM and its people have demonstrated their talents, dedication and resiliency in servicing our clients and their customers in the face of a Global pandemic. As we start to emerge from the storm, we’re excited to announce some well-deserved promotions of a few key members of our SIMM family” boasts Co-Founder and Chief Operating Officer Jeff Simendinger.

SIMM is pleased to announce Jeremy Poling and Jim Longshaw are being promoted from Department Manager to Assistant Vice President of Operations, Dawn Schollian to Department Manager, Pamela Simendinger from Compliance Manager to Director of Compliance and Bonnie Rosetti from Finance Manager to Director of Finance.

“Each of these employees is an integral part of our success” Mr. Simendinger continues. “Without their dedication and commitment SIMM would not be the company it is today. All of these individuals have been with SIMM for a minimum of 10 years some closer to 20 so their efforts have directly impacted our success and longevity. I am very proud to have them as part of my management team.”

SIMM looks to continue to be an industry leader in the ARM space by providing successful, compliant collections with a substantial commitment to technology, compliance practices and quality assurance thus ensuring a positive consumer experience.


SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. SIMM has passed the US Department of Education’s stringent requirements and currently is a subcontractor for the existing Private Collection Agency contract. Its headquarters is located in Delaware in a 32,000 sq. ft. state of the art call center. SIMM holds the following certifications: PCI Level 1, ISO 27002 and SSAE16 Type II. SIMM services customers throughout the United States including Puerto Rico.

For more information please contact Jeffrey Simendinger COO, [email protected] (302)283-2802.