SIMM Associates, a Delaware based financial services call center, today announced their recent accreditation by their local Better Business Bureau. SIMM Associates are committed to providing consumers with a positive experience and accreditation through the Better Business Bureau is another tool to help us accomplish this goal.
“We are looking forward to a deeper relationship with the Better Business Bureau” said Chief Operating Officer Jeff Simendinger. “We all have the same goal, and by working together we can continue to find ways to improve the customer experience”.
Better Business Bureau accreditation is a tool that is used to educate consumers about the trustworthiness of a business. Accredited businesses interact with the bureau to respond to inquiries, and provide more information to consumers about businesses ethical conduct.
“Our company is committed to compliance, and the BBB accreditation is another tool we can use to monitor the third-party perceptions of our business” said Compliance Manager Ashley Ramos. “We understand the importance of understanding the consumer’s perspective and BBB helps us to keep that in perspective”.
About SIMM Associates, Inc.
SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. SIMM has passed the US Department of Education’s stringent requirements and currently is a subcontractor for the existing Private Collection Agency contract. Its headquarters is located in Delaware in a 32,000-sq. ft. state of the art call center. SIMM holds the following certifications: PCI Level 1, ISO 27002 and SSAE16 Type II. SIMM services customers throughout the United States including Puerto Rico.
About Better Business Bureau
The Better Business Bureau (BBB), founded in 1912, is a nonprofit organization focused on advancing marketplace trust, consisting of 112 independently incorporated local BBB organizations in the United States and Canada, coordinated under the Council of Better Business Bureaus (CBBB) in Arlington, Virginia. The BBB serves as an intermediary between consumers and businesses, handling over 885,000 consumer disputes against businesses in 2013, of which close to 78% were settled.