Computer, Software, and Facility Management
20+ Dell PowerEdge Servers running Microsoft Windows 2008/2003 in an Active Directory Environment
8 APC UPS units in all Racks
300+ Dell Workstations running Windows XP and migrating to Windows 7
3 Active Directory Domain Controllers
3 Dial Connection multi station servers running our predictive dialer with unlimited scaling
* Symantec Endpoint for Virus protection and Intrusion Detection
* Latitude Collection Software on 3 server platform with backup and test environment
* Symantec Backup Exec running on a Dell Poweredge server with a LTO4 Backup subsystem
* Virtual Logger running on a server for Call Recording and Training purposes
* Dial Connection Call Recording running on a server
* Windows Update Servers (WSUS) running on a Dell Poweredge Server
* File Integrity Solution running on a server for file change monitoring during the day
* Trackit! Incident and Helpdesk Reporting Software for Work Order scheduling
* 2 Factor Authentication for VPN and RDP users
* Patchlink running on a Dell Poweredge Server for rolling out internal updates and a backup for WSUS
* Iron Mountain daily pickup of LTO4 backup tapes and are stored in their remote secure location
* Sungard Availability Solutions utilized for Disaster and Recovery services (Hot site and Onsite)
* Field and File level encryption of sensitive client and SIMM data throughout the system
* Credit Reporting for all three major agencies (Experian, TransUnion, and Equifax)
* Building Security includes 32 individual cameras with 24/7 recording and monitoring, authorized badge/keyless entry
* SAS 70 Type II, ISO 27002, PCI all tested and approved in 2010
* 250 KVA External Diesel powered generator with Automatic Transfer Switch for power 24/7 uninterrupted
* Secure Onsite shredding of all sensitive information by Priority Shred
* GFI Centralized Logging for monitoring all activity with and on the perimeter of our network
* External Vulnerability Scanning for all certification monitoring

Telephone and Telecomm
2 DS3 connections for telecomm and internet access
7 Additional T1's for survivability and backup
10 POTs lines for survivability and backup
2 Redundant Mitel switches Phone Switches - VRU/IVR capability, silent monitoring, ACD Reporting, VOIP compatible
1 Tapit Professional call accounting software
1 Call Routing Via Dialer and Mitel for Automatic Call Distribution for client dedicated collector groups

Collection and Skiptracing Resources
PhoneDisc national phone directory updated quarterly
On-line credit bureau through all three agencies (Experian/TRW, Transunion and Equifax)
Western Union Quick Collect Service
MoneyGram Express Payment Service
Lason Customized Letter Service
Accurint and InsightAmerica batch processing
Affiliated with APPI, a payment processing company, allowing SIMM to process all major credit cards and debit cards for alternative payment resources.

Import / Export Platforms
London Bridge
Firstswitch
RMS

Custom programming is available for any additional import/export platforms.